Weekend Outage and Resolution

Incident Report for ion interactive

Resolved

We are aware that there was an unplanned outage in Ion over the weekend which impacted some of our customers. This has been successfully resolved by our engineering team. The disruption was identified to be a result of a glitch in the Let's Encrypt win-acme process and an update in IIS SSL bindings.
Rest assured, we have taken immediate action to rectify the issue, and our team is actively monitoring the system. We have also implemented necessary measures to prevent similar incidents from occurring in the future.
If you have any further questions or concerns, please feel free to reach out to your Customer Success Manager or our Support team. We appreciate your understanding and thank you for your continued support.

Posted Dec 03, 2023 - 10:05 EST