Creative's 'Preview' Button Is Temporarily Unavailable

Incident Report for ion interactive

Resolved

This incident has been resolved.

Posted Apr 03, 2024 - 15:57 EDT

Update

Our engineers have deployed a fix to all consoles and this functionality is now working as expected.

Posted Apr 03, 2024 - 15:57 EDT

Update

We are continuing to investigate this issue.

Posted Feb 20, 2024 - 12:55 EST

Update

We are continuing to investigate this issue.

Posted Feb 16, 2024 - 12:55 EST

Investigating

We have identified a situation related to the 'Preview' button, on the creative homepage.
When clicking on the preview button, it should open the preview of the creative in a new tab; however, it leads us to Ion's homepage.
We are investigating this behavior with urgency and will provide an update as soon as one is available.

In the meantime, you can go into the creative studio and work with the ‘Preview’ button found on the upper right of the studio page.
If you have any further questions, please reach out to our support team: help@rockcontent.com.

Posted Feb 16, 2024 - 12:54 EST

This incident affected: Creative Studio.